Welcome to our help page. We've
listened to your feedback and have made it easy to find the
information you're looking for. This page is broken down below
into the following categories: Frequently
Asked Questions, Ordering, Shipping, Returns and Miscellaneous.
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| What are your shipping fees? |
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Order Total
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Ground
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Expedited
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Next Day
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Delivery in 5-7 Business Days
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Delivery in 2-3 Business Days
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Delivery by Next Business Day
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1 item
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$5.95
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$9.95
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$29.95
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2 items
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$7.95
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$11.95
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$31.95
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3 items
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$9.95
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$13.95
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$33.95
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4 items
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$11.95
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$15.95
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$35.95
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5+ items
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$13.95
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$17.95
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$37.95
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Click
here for our international shipping fees. |
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When will my order be shipped? When will it arrive?
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If your order was placed Monday thru Thursday it will be shipped
the same day or the day after. If your order was placed on Friday
prior to 3:00pm PST, the order may be shipped the same day, if
not it will be shipped on Monday. You will receive an e-mail
confirmation once your order has shipped. Prior to checking out,
you will see several estimated arrival dates, depending on the
type of shipping you select. |
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What's the status of my order? How do I track my order?
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Once you have placed an order, you can check on its status
at any time. To track your order from this page, go
here. Once an order has shipped, you will receive
a shipment confirmation email that will contain your tracking
information. |
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Do you offer Gift Certificates?
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Yes, we do! Gift Certificates can be ordered in any amount.
They are sent via e-mail to any individual with a valid e-mail
address. The recipient of a Gift Certificate will receive an
e-mail with a Gift Certificate code redeemable only on our website. Click
here for more information. |
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| Will my credit card be charged immediately? |
No. Your credit card will not be charged until your package
has physically left our facility. |
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Why should I become a registered user?
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QUICK CHECKOUT: Super fast and easy checkout
process since all of your info is already saved.
E-MAIL OFFERS: With your permission, we'll send
you news about our latest styles, sales and exclusive online offers.
ADDRESS BOOK: Save shipping addresses for yourself,
your friends and your family in your personal address book.
Click here to
register now. |
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How do I change or cancel an order?
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To cancel an order you recently completed, simply visit this
page, log in and then click "cancel order." If
for any reason you would like to change your order, please
contact our Customer
Service Department as soon as possible. We will
make every effort to accommodate your request. However, because
our system is designed to fulfill orders very quickly, we
cannot cancel or change an order once it has entered the
shipping process. |
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What are my payment options?
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We accept Visa, Mastercard, American Express and PayPal. |
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| Are purchases on this website really tax free? |
We collect sales tax in California and New York. |
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| Is ordering over the internet secure? |
Yes. Secure Socket Layer (SSL) encryption is used for every
transaction in order to ensure that your order is secure. SSL
encrypts the transmissions from our ecommerce servers as well
as your computer. SSL encryption works by forming a matched pair
with the transmission from your computer transmission and our
server, so that only data to and from these sources can be valid. |
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| What are your shipping fees? |
|
Order Total
|
Ground
|
Expedited
|
Next Day
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
$5.95
|
$9.95
|
$29.95
|
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2 items
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$7.95
|
$11.95
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$31.95
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3 items
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$9.95
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$13.95
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$33.95
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4 items
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$11.95
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$15.95
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$35.95
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5+ items
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$13.95
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$17.95
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$37.95
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| What's the status of my order? How do I track my order? |
Once you have placed an order, you can check on its status
at any time. To track your order from this page, click
here. Once an order has shipped, you will receive
an e-mail that will contain your tracking information. |
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When will my order be shipped? When will it arrive?
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If your order was placed Monday thru Thursday it will be shipped
the same day or the day after. If your order was placed on Friday
prior to 3:00pm PST, the order may be shipped the same day, if
not it will be shipped on Monday. You will receive an e-mail
confirmation once your order has shipped. Prior to checking out,
you will see several estimated arrival dates, depending on the
type of shipping you select.
NOTE: For consumer protection, all orders are subject for review. On rare
occasions, this may cause a slight delay in processing your order. |
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| How do I know that my order has been shipped? |
When your order has been shipped, we will send you another
e-mail with your tracking number and a link to where you can
track it online. |
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What's the difference between "Order Date" and "Ship
Date"?
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On most websites, "Order Date" and "Ship Date" are not the
same. For example, if you place an order on Friday at 11:00pm
PST, your package will not ship until after the weekend. When
you place an order, you'll see an "Estimated Ship Date" on the
order page. If you opted for Expedited Shipping, you will receive
your package two days after it ships. In some cases this does
not necessarily mean two days after you placed the order. Although
most orders are shipped the same or next day, please take weekends
and holidays into account when considering the shipping date. |
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What countries do you ship to?
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We ship everywhere! Well, almost everywhere. Of course
we ship to the U.S., Canada and Europe. For a complete
list of countries, click
here. You should receive your order in
about 7 business days. |
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| Do you ship to PO boxes or APO/FPO addresses? |
For security reasons, we do not currently ship to P.O. boxes
or APO/FPO addresses. |
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| If I send my package as a gift, will the recipient
receive the invoice? |
Yes. However, if you would like us to remove the invoice from
the package, please notify our Customer
Service Department after your order is placed. |
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| What is your return/exchange policy? |
We guarantee our merchandise to be free of manufacturing
defects and will accept any defective item for refund or exchange.
Unwashed, unworn, unused or defective merchandise may be returned
within 14 days after purchase for an exchange or refund. Merchandise
received after 14 days will be subject to a 15% restocking
charge. Merchandise received after 60 days will only be accepted
at our discretion for a store credit.
Please note: All products must be returned in their
original condition, with tags still attached.
We will only refund shipping charges if we are responsible
for sending the wrong item or the item sent was defective.
If you are making an exchange because you would like a different
size, style or color, you will be charged for shipping on
your exchange. The value is determined by the last retail
price of the item.
Please note: We only accept returns on products
that were purchased via this website.
Please use the most economical shipping method for your
return. Due to security constraints, we cannot reimburse
you for an amount greater than your purchase amount.
Returns & Exchanges will only be accepted with a completed
return form. Log into your account,
click on "View Order" and on the following page
click on the "Return or Exchange Items" link. Follow
the easy steps, print the final page and include it in your
return box.
If you are returning a gift you received, which was purchased
on this website, please contact our Customer
Service Department. We apologize for any inconvenience
this may cause.
* Important Note: We reserve the final approval on all Returns
and Exchanges. |
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Where do I ship my return or exchange?
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Returns and exchanges must be mailed to the address on our
return form. You must use our return form to properly process
your return/exchange. Go here,
log in, click on "View Order" and on the following page click
on the "Return or Exchange Items" link. Follow the easy steps,
print the final page and include it in your return box. |
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How should I ship my return or exchange?
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Pack and seal your box securely, in the original package if
possible. To be properly processed, you return/exchange must
include a completed return form. Go
here, log in, click on "View Order" and on the following
page click on the "Return or Exchange Items" link. Follow the
easy steps, print the final page and include it in your return
box. You should ship your return/exchange with a carrier who
will provide your package with a tracking number to ensure that
your package does not get lost. Packages must be returned prepaid.
We do not accept COD. |
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When will my credit card be refunded?
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Once your package has been received, your refund or exchange
will be processed within 3-5 business days. If there is a refund
due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next
monthly billing cycle. You will be notified via email to
the address listed on your order when this transaction has
taken place. Please note that your banking institution may
require additional days to process and post this transaction
to your account once they have received the information from
us. |
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Where can I find a store near me that carries your
products?
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Searching for a store near you that sells our products is easy,
just go to our store
locator page. |
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Can you tell me when new products or special promotions
are announced?
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This is one of the benefits of being a registered user. Once
you register, you
will regularly receive e-mail updates on new products, sales,
events and other special announcements. Click
here to get started. |
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Do you have a size chart?
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Yes, click
here for our fit guide. |
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What is the Address Book and how do I use it?
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Registered users can store the addresses of their family and
friends online. When you want to send a gift, you don't have
to search for somebody's address...we'll hold onto it for you! Go
here to update your address book. |
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Are the products on the website the same as in the
stores? |
Yes. Although our website may have a greater selection than
a store in your area, the products are the same. To find a store
in your area, store
locator page. |
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| I bought your product on eBay, is it authentic? |
We have been getting complaints from customers who have purchased
on eBay (or other auction/web sites) in regards to counterfeit
products. To be sure that you're not buying a counterfeit product,
we suggest you shop on our website or from one of our authorized
retailers. |
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| Is my personal and credit card information safe on
your website? |
Yes. We've taken several steps to ensure all information received
from our online visitors is secure from unauthorized access and
use. All transactions are completed on a secure server. In secure
mode, your computer and our server send data back and forth in
an encrypted format. |
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| What is your privacy policy? |
Click here to
view our Privacy Policy. |
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